Refund Policy

We would rather fix an order than argue about it. This page explains exactly when money comes back to you, when it doesn’t, and how to raise it with us.

Automatic balance refunds

If an order can’t be delivered — the channel became unavailable, the stream ended before a live-viewer session could run, or delivery failed on our side — the undelivered portion is refunded to your account balance automatically. You don’t have to ask.

What qualifies

• Orders cancelled before delivery started — full balance refund.
• Partially delivered orders — the undelivered remainder is refunded.
• Service failures on our side — full refund of the affected order.
• Duplicate orders created by a payment or panel error — refunded once verified.

What doesn’t qualify

• Orders fully delivered as specified.
• Live-viewer orders where the channel was not live, or went offline, during the delivery window you selected. We can only send viewers to a running stream.
• Drop-off after delivery completed, outside any refill window stated on that service’s page.
• Outcomes beyond delivery — Kick partner status, payouts, subscriber counts, category placement, or revenue. We deliver engagement, not guaranteed results.
• Action taken by Kick against your channel. We don’t control the platform, and using services like ours may conflict with its rules — see our terms.

Refills

Where a service page states a refill window, a drop inside that window is refilled free of charge rather than refunded. Refill terms are stated per service because they differ between viewers, followers, chatters and video views.

Deposits

Deposits become account balance and are generally not refundable to the original payment method, except where required by law or in cases of verified double payment. If you were charged twice, contact us with the transaction details and we’ll sort it out.

Disputes and chargebacks

If you believe an order was mishandled, contact us with the order ID within 7 days of the order date and we’ll investigate. Opening a payment chargeback without contacting us first results in the account being suspended while we look into it — talk to us first, it’s faster and we can usually just fix it.

How to reach us

Use the contact page or email [email protected] with your order ID. Real humans answer.

BuyKickViewers is an independent service and is not affiliated with, endorsed by, or sponsored by Kick.com. We never ask for your Kick password.